Everything you wanted to know about Globetrotter but were afraid to ask.

We don't want to be mucked around, we just want to deal with one Travel Consultant

We want that too, you will work with one Travel Consultant with direct email and direct phone number.

24/7 access for emergency situations

Staffed by experienced travel consultants trained to handle emergency calls with empathy and offer a speedy resolution. Not a call centre!

Can you find our travellers in a crisis?

We will know where your travellers are at a touch of a button, minimising risk and providing duty of care.

We only want to pay one fee

We offer a 'bundled' ticket fee - as many changes as you like before ticketing - no charge.

We need fast turn around times - can you do that?

All Account Managers have KPI's to deliver optimum service. Response acknowledgement response times of 60 minutes Domestic or International.

Provide air and hotel options

A given - at least two, but more usually three.

We want easy to understand itineraries

Logical, easy to follow, helpful, that's what you'll get.

We have VIP travellers - they need specific care

We understand the needs of VIP travellers, and we ensure that they receive the personal service and benefits they are entitled to.

We want to know where we are spending our money

We provide intelligence, not data. You'll receive logical, understandable and relevant reports.

How will we know we matter?

A full CRM program is in place driven by the Manager Client Relations and includes regular reviews, face to face meetings, brokering supplier deals. You will be a significant client and we will show you daily how much we appreciate you.

Do you have a formal Implementation Program?

Absolutely, we believe in getting it right from the start is the foundation of a beautiful relationship.

Can you assist with travel policy creation?

We will even do it for you if you prefer - no charge.

We want maximum travel policy compliance

Absolutely. Your policy will be loaded into all of our systems and we will reinforce its requirements.

Will you report on exceptions to the policy?

As often as you want us to. It is vital that you know who and why and what effect this has on your spend.

Can you get good hotel rates?

Through RADIUS we can access special room rates in 90 Countries.

You're a boutique agency, do you have any buying power?

We may be boutique but we pack a helluva punch! We have preferred status with most airlines due to the volume of air travel we purchase. Our alliance with RADIUS provides the global benefits.

Will you save us money?

Everything we do for you will be based on two things - provide a high level of service at the lowest cost to you. Cost analysis report will show you what the savings are and why.

Do you keep your staff, are they happy?

We are known as an 'Employer of Choice' for a number of reasons - staff retention is high. Click here to find out why.

We want to contact your key people at any time

We agree - from the MD down you will be provided with direct phone numbers and even mobile numbers - call us at any time.

Didn't find the answers you were looking for then please contact us.